Transparent Technology

Every 318 visit is documented by our technology consultants, and reviewed and approved by the client before the job is over. Once complete, each is then reviewed by our back office and a quality control email is sent. These steps help us to ensure maximum client satisfaction, virtually eliminating any problems with billing and ensuring that any potential billing issue are addressed at the time a job ticket is closed. All of this keeps each job’s intended resolution intact.

Further, 318 provides a portal, accessible to customers, that shows job details, a history of account activity and utilization metrics for 318 on a monthly basis. IT services should be hassle free, and the transparency in our processes help to keep it that way, so that we can focus on keeping your systems running as a well-oiled machine.