Quality Assurance

To guarantee 318 does the best work possible, we conduct a quality control inquiry within 72 hours of every job* to ensure our clients are completely satisfied. Our Rollover Retainer plans offer clients dedicated account managers and our full-time, in-house service desk personnel and technology consultants ensure that every call gets answered, every trouble ticket is addressed promptly, and every client issue gets resolved with finality.

* Customers have the option to opt-out of the quality control process if so desired.